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Schedules & reminders

Agents don't just answer when asked — they can work to a rhythm. This page covers the three flavours of "agent, without me prompting it": recurring schedules, one-off reminders, and proactive check-ins where the agent itself decides something is worth telling you.

Recurring schedules​

A schedule is a standing instruction: every Monday at 8am, summarise the open deals and post it here. Once set, it just happens — same brief, same time, no reminders needed from you.

Good candidates:

  • A Monday-morning pipeline or project summary
  • A daily digest of new support tickets
  • A monthly "what changed" report
  • A Friday nudge to log timesheets

Setting one up​

The easiest way is to just ask the agent:

"Every weekday at 8:30am, check my calendar and message me a plan for the day."

Or use the visual schedule builder in the web app, on the agent's Scheduler tab: pick the frequency (hourly, daily, weekly, monthly, or a custom pattern), the time, and write the instruction the agent should run. The builder shows a plain-English preview — "runs every Monday at 8:00am" — so you can confirm it means what you think before saving.

A few things worth knowing:

  • Schedules respect timezones. Each schedule carries its own timezone, so "8am" means 8am where you mean it — no daylight-saving surprises, no head-office-time confusion.
  • You can schedule any agent you use — a task doesn't have to run on the agent that created it.
  • Everything a scheduled run does obeys the same rules as a live conversation: if the task involves sending an email, it still pauses for approval.

Catch-up runs after downtime​

If the platform is offline for a while (maintenance, say) and your schedule misses its moment, EnClaw doesn't pretend nothing happened — and it doesn't machine-gun you with every missed run either. If more than a couple of hours were missed, it performs one catch-up run to bring things current, then resumes the normal rhythm. So a daily digest missed twice arrives once, fresh, not three times in a row.

One-off reminders​

For a single future nudge, just ask:

"Remind me on Thursday at 2pm to review the Acme contract before the call."

"Remind me at the end of the month to chase the invoice."

At the appointed time, the agent messages you where you asked. Reminders can carry context, too — "remind me Thursday and include the latest deal status" gives you a nudge that arrives pre-briefed.

Proactive check-ins (heartbeat)​

Sometimes an agent messages you without being asked. That's not a glitch — it's the heartbeat: a regular background moment where each agent reviews what it knows and asks itself, is there anything genuinely worth raising?

What it might say​

Check-ins grow out of your actual conversations and the agent's standing knowledge:

  • Follow-ups — "You asked me to draft the Beta Bank proposal on Tuesday — want me to finish it off?"
  • Patterns it noticed — "Three tickets about the same login issue came in this week; might be one underlying problem."
  • Things it prepared — "I've pre-pulled the numbers for tomorrow's review, ready when you are."
  • Suggested next steps — "The Acme close date is Friday and the contract's still unsigned — shall I chase it?"

The agent works to be a good colleague about it: it remembers what it's already told you (no repeating itself), notices your replies, and won't flood you — there are hard limits on how many nudges an agent can send in an hour.

Do-not-disturb and business hours​

Check-ins respect business hours. Each agent has a configurable window (a common default is 9am–5pm in your organisation's timezone) and stays quiet outside it — no 11pm "just checking in!". Anything worth saying near the end of the window is delivered before quiet hours begin; the rest waits for morning.

Tuning or stopping check-ins​

You're in charge of the volume knob:

  • Tell the agent directly. "Only message me proactively about deals, nothing else." / "Check in weekly at most." Preferences like these stick, the same way any correction does.
  • Adjust the settings. In the web app, an agent's Heartbeat tab controls how often it checks in and its do-not-disturb window. (For org agents, this may be admin-managed.)
  • Switch it off. Say "stop the proactive check-ins, please" — or disable the heartbeat in settings — and the agent goes back to speaking only when spoken to.

Keeping tabs on it all​

Everything an agent did on a schedule or heartbeat is visible in its conversation history and logs, same as live chat — so if a Monday report ever looks odd, you can see exactly what ran and when. If a scheduled task has gone quiet altogether, start with Troubleshooting.